Privacy Policy
Last updated: May 2025
1. Who We Are
CR Joinery ("we", "us", "our") is a bespoke joinery and home improvement business. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us about our services. Our contact email is contact@crjoinery.com.
2. What Data We Collect
When you use our contact form or enquiry features, we may collect the following personal information: your full name, email address, phone number, postcode, and any details you provide about your project. We may also collect technical data such as your browser type and IP address through standard web analytics.
3. How We Use Your Data
We use your personal data to respond to your enquiries and provide quotes for our joinery services, to communicate with you about your project, to improve our website and services, and to comply with any legal obligations. We will never sell your data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data on the basis of legitimate interests (responding to your enquiry and providing our services), contractual necessity (where you have engaged us to carry out work), and compliance with legal obligations. Where required, we will seek your explicit consent before processing your data.
5. Data Sharing
Your data is not sold or rented to third parties. We may share your information with trusted service providers who assist us in running our website (such as hosting and email providers), only to the extent necessary and under strict confidentiality obligations. All third-party providers are required to handle your data in accordance with applicable data protection laws.
6. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data ("right to be forgotten"), object to or restrict how we process your data, and data portability. To exercise any of these rights, please contact us at contact@crjoinery.com.
8. Cookies
Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser preferences at any time.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at contact@crjoinery.com.